Download general terms and conditions

TERMS AND CONDITIONS
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of revocation
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Conformity and Warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints
Article 15 - Disputes
Article 16 - ADDITIONAL OR DIFFERENT PROVISIONS

ARTICLE 1 - DEFINITIONS

These terms and conditions include:

Thinking period: The term within which the consumer can use his right of withdrawal;
Consumer: The natural person who does not act in the exercise of occupation or business and agrees to a contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance agreement with respect to a range of products and / or services, whose delivery and / or purchase obligation has been spread over time;
Sustainable data carrier: any means that allows the consumer or entrepreneur to store information that is personalized to him in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: The possibility for consumers to refrain from the distance agreement within the time frame
Entrepreneur: The natural or legal person who offers products and / or services at a distance to consumers;
Remote agreement: an agreement whereby only one or more remote communication techniques are used in the context of an enterprise-based system for distance selling of products and / or services, until the conclusion of the agreement.
Remote communication technology: means that can be used to conclude an agreement, without the consumer and the entrepreneur coming together in the same space;
ARTICLE 2 - IDENTITY OF THE COMPANY

Company Name: Companies Connected
Acting under the name / names: From nature 2 U

Establishment & Visiting Address:
Buurtweg 26
6971KL Brummen

Accessibility:
From monday to friday from 9:00 to 18:00

E-mail address: info@fromnature2u.nl
Chamber of Commerce: 68716842
VAT identification number: NL857560864B01

If the activity of the entrepreneur is subject to a relevant licensing system: the supervisory authority data:
If the entrepreneur exercises a regulated profession:

The professional association or organization in which he is affiliated;
The job title, place in the EU or European Economic Area where it has been granted;
A reference to the professional rules applicable in the Netherlands and indications where and how these professional rules are accessible.
ARTICLE 3 - APPLICABILITY

These terms and conditions apply to any offer of the entrepreneur and to any contractual agreement concluded between the entrepreneur and the consumer.
Before the remote agreement is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, before the agreement is concluded on a remote basis, it is indicated that the terms and conditions of the entrepreneur will be shown and sent free of charge at the request of the consumer as soon as possible.
If the remote agreement is concluded electronically, by way of derogation from the preceding paragraph and before the remote agreement is concluded, the text of these terms and conditions may be made available to consumers electronically in such a way that the consumer A simple way can be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, the terms of the general terms and conditions will be notified electronically and that they will be sent free of charge electronically or otherwise by the consumer.
In the event that, in addition to these general terms and conditions, specific product or service terms apply, the second and third paragraphs apply mutatis mutandis and, in the event of contradictory terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him.
ARTICLE 4 - THE OFFER

If an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer.
The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a true and fair view of the products and / or services offered. Apparent mistakes or manifest errors in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the consumer what the rights and obligations are attached to the acceptance of the offer. This concerns in particular:
The price excluding taxes;
The possible costs of delivery;
The manner in which the agreement will be established and what action is required for this purpose;
Whether or not it applies to the right of withdrawal;
The manner of payment, delivery and execution of the agreement;
The time limit for acceptance of the offer or the period within which the entrepreneur guarantees the price;
The level of the distance communication fee if the cost of using the remote communication technology is calculated on a different basis from the regular base rate for the means of communication used;
Whether the agreement is archived after the creation, and if so, how it is consulted for the consumer;
The way in which the consumer can check and, if desired, recover the information provided by him under the agreement before conclusion of the agreement;
Any other languages ​​in which, in addition to the Dutch, the agreement can be concluded;
The codes of conduct which the entrepreneur has undergone and the way in which the consumer can consult these codes of conduct by electronic means;
The minimum duration of the remote agreement in case of a long-term transaction.
ARTICLE 5 - THE AGREEMENT

The agreement shall, subject to the provisions of paragraph 4, be reached at the time of acceptance by the consumer of the offer and compliance with the conditions attached thereto.
If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of acceptance of the offer by electronic means. As long as the acceptance of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
If the agreement is established electronically, the entrepreneur finds appropriate technical and organizational measures to ensure the electronic data transfer and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate safety measures.
The entrepreneur can, within legal frameworks, inform whether the consumer is able to meet his payment obligations, as well as all the facts and factors that are relevant for the accountability of the remote agreement. If, on the basis of this investigation, the entrepreneur has good grounds for not entering into the agreement, he is entitled to refuse an order or application or to impose special conditions on the execution.
The business owner shall provide the consumer with the product or service to the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
The visiting address of the entrepreneur's establishment where the consumer is entitled to complaints;
The conditions under which and the manner in which the consumer may use the right of withdrawal or a clear notification of the exclusion of the right of withdrawal;
The information about guarantees and existing post-purchase service;
The information contained in article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer prior to the performance of the agreement;
The terms of termination of the agreement if the agreement has a duration of more than one year or indefinite duration;
In the event of an overdraft transaction, the provision in the previous paragraph applies only to the first delivery.
ARTICLE 6A - REMUNERATION LAW

On delivery of products

When purchasing products, the consumer has the opportunity to dissolve the agreement without giving reasons for 14 days. This term will expire on the day following receipt of the product by the consumer or a consumer appointed by the consumer and notified to the entrepreneur.
During the bedtime, consumers will carefully handle the product and the packaging. He will only extract or use the product to the extent that it is necessary to assess whether he wishes to maintain the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur in accordance with the reasonable and clear instructions provided by the entrepreneur.
On delivery of services:

When providing services, the consumer has the opportunity to dissolve the agreement without giving reasons for at least fourteen days, starting on the date of entering into the contract.
In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur for the offer and / or appearance at the time of delivery.
ARTICLE 6B - REMOVAL OF RESTRICTIONS IN SUPPLY OF SERVICES

When providing services, the consumer has the opportunity to dissolve the agreement without giving reasons for at least fourteen days, starting on the date of entering into the agreement.
In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur for the offer and / or appearance at the time of delivery.
ARTICLE 7 - COSTS FOR REPEAL

If the consumer makes use of his right of withdrawal, the reimbursement costs will be at the highest.
If the consumer has paid an amount, the entrepreneur will repay this amount as soon as possible, but no later than 30 days after the return or revocation.
ARTICLE 8 - EXCLUSION REMUNERATION

The entrepreneur may exclude the consumer's right of withdrawal in so far as provided for in paragraph 2 and
The exclusion of the right of withdrawal applies only if the entrepreneur has stated this clearly in the offer, at least in time for the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
Which have been established by the entrepreneur in accordance with the specifications of the consumer;
Which are clearly personal in nature;
Which by their nature can not be returned;
Who can spoil or age quickly;
Whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence;
For newspapers and magazines
For audio and video recordings and computer software that the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
Regarding accommodation, transport, restaurant or leisure activities on a particular date or during a certain period of time;
Whose delivery has been explicitly agreed by the consumer before the period of reflection has expired;
Regarding bets and lotteries.
ARTICLE 9 - THE PRICE

During the period of validity of the offer, the prices of the products and / or services offered will not be increased, subject to price changes due to changes in VAT rates.
By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur is not affected by variable prices. This range of fluctuations and the fact that any prices quoted are target prices are stated in the offer.
Price increases within 3 months after the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stated this and:
These are the result of statutory regulations or provisions; or
The consumer has the power to cancel the contract by the date of the price increase.
The prices mentioned in the offer of products or services are exclusive of VAT.
ARTICLE 10 - CONFORMITY AND WARRANTY

The entrepreneur ensures that the products and / or services comply with the agreement, the specifications specified, the reasonable requirements of validity and / or usability and the statutory provisions existing on the date of the conclusion of the agreement and / Or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may apply to the entrepreneur under the agreement.
ARTICLE 11 - DELIVERY AND IMPLEMENTATION

The entrepreneur shall take the utmost care when receiving and carrying out orders for products and assessing applications for services.
The place of delivery is the address that the consumer has notified to the company.
With due regard to what is stated in article 4 of these terms and conditions, the company will carry out accepted orders at an accelerated rate, but not later than 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order can not be executed or only partially, the consumer will receive a notice of this within 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost and the right to any damages.
In case of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but not later than 30 days after dissolution.
If delivery of a ordered product proves impossible, the entrepreneur will make an effort to make a replacement article available. Delivery will be reported in a clear and comprehensible manner that a replacement article is delivered. For replacement items right of withdrawal can not be excluded. The cost of any return shipping is at the expense of the entrepreneur.
The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a predetermined representative and known to the entrepreneur, unless explicitly agreed otherwise.
ARTICLE 12 - DURATION TRANSACTIONS

Termination

Extension
Expensive

The consumer may at any time terminate an agreement that has been entered indefinitely in accordance with agreed notice of termination and a notice period of no more than one month.
A fixed-term agreement has a term of up to two years. If it has been agreed that, in the event of consumer silence, the agreement will be renewed at a distance, the agreement will be continued as an indefinite agreement and the notice period will be a maximum of one month after continuation of the agreement.
The consumer can agree the agreements mentioned in the previous paragraphs:
Terminate at all times and not be restricted to termination at a particular time or in a certain period;
At least terminate in the same manner as they have been incurred by him;
Always terminate with the same notice period as the entrepreneur has undertaken for himself.
A fixed-term agreement, which deals with the regular delivery of services, may not be tacitly renewed or renewed for a certain period of time.
By way of derogation from the previous paragraph, a fixed-term agreement which provides for the regular delivery of daily news and weekly newspapers and periodicals may be tacitly extended for a period of up to three months if the consumer agrees to this extended agreement Terminate the end of the renewal with a notice period of no more than one month.
An agreement entered into for a certain period of time and which provides for the regular delivery of services may only be renewed indefinitely for indefinite periods if the consumer can terminate at any time with a notice period of no more than one month and a notice period of no more than three months In the event of the agreement being arranged regularly but less than once a month, delivering daily, news and weekly newspapers and magazines.
Contracts of limited duration until scheduled delivery of daily, news and weekly magazines and magazines (trial or acquaintance subscription) are not tacitly continued and end automatically after the trial or acquisition period.
If an agreement has a duration of more than one year, after one year, the consumer may terminate the agreement at any time with a notice period of no more than one month unless reasonable and fairness resists termination before the end of the agreed term.
ARTICLE 13 - PAYMENT

Insofar as otherwise agreed, the amounts owed by the consumer shall be paid within 14 days after the commencement of the commencement of termination as referred to in Article 6, paragraph 1. In the event of an agreement to provide a service, this period shall commence after The consumer has received the confirmation of the agreement.
When selling products to consumers, in general terms, advance payment of more than 50% may never be exceeded. When prepayment is made, the consumer can not make any right regarding the execution of the order or service (s) concerned before the prepaid payment has taken place.
The consumer is obliged to notify the entrepreneur without delay of any incorrect or stated payment information.
In case of non-payment by the consumer, the entrepreneur has the right to charge the reasonable costs announced to the consumer, subject to legal restrictions.
ARTICLE 14 - COMPLAINT

The entrepreneur has a well-known complaints procedure and deals with the complaint in accordance with this complaint procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly, after the consumer has identified the defects.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a notice of receipt and an indication when the consumer can expect a more comprehensive response.
ARTICLE 15 - DISPUTES

Contracts between the entrepreneur and the consumer covered by these terms and conditions apply exclusively to Dutch law.
Disputes between the consumer and the entrepreneur regarding the establishment or performance of agreements relating to the products or services provided or provided by this entrepreneur may be submitted to the Disputes Committee by the consumer and the entrepreneur, subject to the following.
A dispute will only be considered by the Disputes Committee if the consumer has submitted his complaint to the entrepreneur within a reasonable period of time.
No later than three months after the dispute arises, the dispute must be lodged with the Disputes Committee in writing.
If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound to this choice. If the entrepreneur wishes to do so, the consumer must, in writing, either within five weeks after a written request made by the entrepreneur, decide whether he or she wishes to be treated by the competent court. Should the entrepreneur not take the consumer's choice within five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
The Disputes Committee makes a ruling under the conditions as set out in the Disputes Committee's Rules of Procedure. The decisions of the Disputes Committee are made by binding advice.
The Disputes Committee will not deal with a dispute or terminate the proceedings if the entrepreneur has received a surseance of payment, has fallen into bankruptcy or has actually terminated its business before a dispute has been dealt with by the committee at the meeting and a final settlement Has been pointed out.
ARTICLE 16 - ADDITIONAL OR DIFFERENT PROVISIONS

Additional or different provisions from these terms and conditions may not be to the detriment of the consumer and must be written in writing or in such a way that they can be stored by the consumer in an accessible manner on a sustainable data carrier.



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